If you discover af bug on ParkPay or ParkAdmin, Please use this form.
Required fields are marked with an asterisk*
{"xsrfToken":"6125dabf63e81e7b46b8d8627f322a345968ca4c_lout","branding":{"id":"1","key":"st","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/50","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e3ed6","headerLinkHoverBGColor":"#1e3ed6","headerBadgeColor":"#1e3ed6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53066242-3997-4da5-81cb-9859edb8ccbb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzMDY2MjQyLTM5OTctNGRhNS04MWNiLTk4NTllZGI4Y2NiYiI6WyJyZWFkIl19LCJleHAiOjE3NTIzMzkxNDEsIm5iZiI6MTc1MjMzODU0MX0.WE9Dk9b0_qhUSH8OgCz0iPhbTaLeiUuMnnig3-pOiKw&client=3c6e24ee-3bf5-423a-9467-dce22744188f&mode=fit","logoId":"53066242-3997-4da5-81cb-9859edb8ccbb","isLogoAvailable":true,"helpCenterTitle":"Welcome to Logos Payment Solutions Customer Portal","sharedPortalName":"Logos Payment Solutions","userInitialAnnouncementMessageWiki":"<h3><a name=\"Hoursofoperation\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>Hours of operation</b></h3>\n<p>Mon-Fri: 08:00 to 16:00<br> Phone: +45 45 87 78 99</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Logos Payment Solutions Customer Portal","sharedPortalName":"Logos Payment Solutions","announcementMessage":"h3. *Hours of operation*\nMon-Fri: 08:00 to 16:00\nPhone: +45 45 87 78 99","localeDisplayName":"English (United States)"},"da-DK":{"helpCenterTitle":"Velkommen til Logos Payment Solutions Kundeportal","sharedPortalName":"Logos Payment Solutions","announcementMessage":"h3. *Åbningstider*\nMan-Fre: 08:00 to 16:00\nTelefon: +45 45 87 78 99","localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#15253a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTIzMzkxNDEsIm5iZiI6MTc1MjMzODU0MX0.t6nXmBeCiFs3e0EabXp1S9b-qKuC8JHVWO6RsQMoEIs&client=3c6e24ee-3bf5-423a-9467-dce22744188f&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"st","projectId":10146,"serviceDeskId":1,"name":"Technical Support","description":"<p>Create a technical support ticket</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"133","name":"Amusement & Leisure","descriptionHtml":"","callToAction":"Amusement & Leisure","introHtml":"<p>Do you need support regarding Amusement & Leisure? Please select this option</p>","icon":10666,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[36],"key":""},{"id":"258","name":"Apps","descriptionHtml":"","callToAction":"Apps","introHtml":"<p>If there is something wrong with an App choose this option</p>","icon":10537,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[36],"key":""},{"id":"256","name":"Car Wash","descriptionHtml":"","callToAction":"Car Wash","introHtml":"<p>Do you need support regarding Car Wash? Please select this option</p>","icon":10698,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[36],"key":""},{"id":"110","name":"Create HotelReception (Freeda) or Delegate","descriptionHtml":"","callToAction":"Create HotelReception (Freeda) or Delegate","introHtml":"<p>Use this to submit a Freeda (HotelReception) or Delegate request form</p>","icon":10550,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[39],"key":""},{"id":"50","name":"Create PRS or Virtual Terminal","descriptionHtml":"","callToAction":"Create PRS or Virtual Terminal","introHtml":"<p>Use this to submit a PRS or Virtual terminal request form</p>","icon":10520,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[39],"key":""},{"id":"129","name":"EV Charging","descriptionHtml":"","callToAction":"EV Charging","introHtml":"<p>Do you need support regarding EV charging? Please select this option</p>","icon":10662,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[36],"key":""},{"id":"135","name":"Laundries","descriptionHtml":"","callToAction":"Laundries","introHtml":"<p>Do you need support regarding Laundries? Please select this option</p>","icon":10668,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[36],"key":""},{"id":"166","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Do you need other support? Please select this option</p>","icon":10522,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[36],"key":""},{"id":"131","name":"Parking","descriptionHtml":"","callToAction":"Parking","introHtml":"<p>Do you need support regarding parking? Please select this option</p>","icon":10664,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[39,36],"key":""},{"id":"165","name":"Payment Modules","descriptionHtml":"","callToAction":"Payment Modules","introHtml":"<p>Do you need support regarding payment modules? Please select this option</p>","icon":10682,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[36],"key":""},{"id":"257","name":"Refueling","descriptionHtml":"","callToAction":"Refueling","introHtml":"<p>Do you need support regarding Refueling? Please select this option</p>","icon":10699,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[36],"key":""},{"id":"47","name":"Report a bug on ParkPay or ParkAdmin","descriptionHtml":"","callToAction":"Report a bug on ParkPay or ParkAdmin","introHtml":"<p>If you discover af bug on ParkPay or ParkAdmin, Please use this form.</p>","icon":10545,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[39],"key":""},{"id":"80","name":"Request a PayManager account","descriptionHtml":"","callToAction":"Request a PayManager account","introHtml":"<p>Request a new PayManager or ParkManger account to see terminal status and transactions</p>","icon":10517,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[36],"key":""},{"id":"132","name":"Toll roads & Ticketing","descriptionHtml":"","callToAction":"Toll roads & Ticketing","introHtml":"<p>Do you need support regarding Toll roads & Ticketing? Please select this option</p>","icon":10665,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[36],"key":""},{"id":"134","name":"Vending","descriptionHtml":"","callToAction":"Vending","introHtml":"<p>Do you need support regarding Vending? Please select this option</p>","icon":10667,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[36],"key":""},{"id":"3","name":"Emailed request DK","descriptionHtml":"","callToAction":"Emailed request DK","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"552","name":"Emailed request SE","descriptionHtml":"","callToAction":"Emailed request SE","introHtml":"<p>Request received from your email support channel.</p>","icon":10856,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10856","groups":[],"key":""},{"id":"98","name":"Phone calls","descriptionHtml":"","callToAction":"Phone calls","introHtml":"","icon":10531,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"651","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"<p>Submit a request to report and manage an incident that requires attention.</p>","icon":10508,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"General Support"},{"id":39,"name":"Parking Solutions"}],"orderMapping":{"39":[131,47,50,110],"36":[257,256,129,134,131,132,135,133,165,258,166,80],"13":[47],"14":[80],"115":[37],"1":[80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"582645f0-139c-3ab6-8a00-747c497bc790","appLinkName":"","appLinkUrl":"","spaceKey":"PD","spaceName":"Product delivery","spaceUrl":"","isServer":false},"labels":[],"projectKey":"TSO","serviceDeskId":1,"kbLinkDomainURLs":["https://customer.portal.logospayments.com","https://logospaymentsolutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMzk3NDEsIm5iZiI6MTc1MjMzODU0MX0.ef247jB0Q_-f160c3lEcFcJzVgzITz-YtC5l61GsvmA","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"3c6e24ee-3bf5-423a-9467-dce22744188f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":47,"projectId":10146,"issueType":{"id":"10035","name":"[System] Service request"},"form":{"name":"Report a bug on ParkPay or ParkAdmin","descriptionHtml":"","callToAction":"Report a bug on ParkPay or ParkAdmin","intro":"<p>If you discover af bug on ParkPay or ParkAdmin, Please use this form.</p>","instructions":"","icon":10545,"iconUrl":"https://customer.portal.logospayments.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10097"],"values":[{"value":"10100","label":"Amusement & Leisure","selected":false,"children":[]},{"value":"10736","label":"Car Wash","selected":false,"children":[]},{"value":"10098","label":"EV Charging","selected":false,"children":[]},{"value":"10101","label":"Laundries","selected":false,"children":[]},{"value":"10109","label":"Other","selected":false,"children":[]},{"value":"10097","label":"Parking","selected":false,"children":[]},{"value":"10110","label":"Payment modules","selected":false,"children":[]},{"value":"10735","label":"Refueling","selected":false,"children":[]},{"value":"10099","label":"Toll roads & Ticketing","selected":false,"children":[]},{"value":"10102","label":"Vending","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10448","fieldConfigId":"10785","label":"Support branch","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10471"],"values":[{"value":"10471","label":"Denmark - Nærum","selected":false,"children":[]},{"value":"10504","label":"Denmark - Odense","selected":false,"children":[]},{"value":"10470","label":"Sweden","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/47","calendarParams":{"firstDay":0,"date":"2025-07-12T18:42:21+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMzk3NDEsIm5iZiI6MTc1MjMzODU0MX0.ef247jB0Q_-f160c3lEcFcJzVgzITz-YtC5l61GsvmA","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"3c6e24ee-3bf5-423a-9467-dce22744188f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-07-05T11:15:20.090542Z","publish":{"jira":{"newIssueRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug Report Template ParkPay/ParkAdmin","submit":{"lock":false,"pdf":true},"language":"en-US","templateFormUuid":"77ad9a89-f45b-4caa-bcf4-8fe8b8f171d7"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This form is used to ensure that we accurately capture and describe a software bug that is identified in a support request."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"b37dfbc5-cbe6-4def-bb0d-d7655e7dc1ce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"3ab72513-dbc4-4bd8-8f6d-6700847d9c9a"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"Example:","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"1. Go to ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"https://stagewebshop1.parkpay.dk/locations","marks":[{"type":"link","attrs":{"href":"https://stagewebshop1.parkpay.dk/locations"}},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"2. Choose flyplassvegen 22 in the drop down","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"3. Buy a monthly subscription and remember to toggle automatic renewal on the card","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"4. Wait a month ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"711afc97-2752-4256-8a0f-7773ffcb8a83"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"d5d0356a-d6ce-43b1-9c91-386a363df86b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"Critical -- The defect is blocking core functionality (requires HOTFIX in PROD)","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"High -- The defect is critical to the product and must be resolved as soon as possible (shipped with next release)","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"Medium -- The error doesn't require urgent resolution and can be fixed during the usual course of activities","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"Low -- The bug isn't serious, so it can be resolved after the critical, high and medium defects are fixed or not fixed at all ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"5e58bba5-5bb0-4853-aacf-57df55f29760"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"6e89bad7-2021-4e27-9829-5157e61667aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"543e6709-4a2e-4e6d-a481-c6d3db53adfd"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach a screenshot of the error with URL and date/time, using the attachment above."}]}]}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"cs","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Internet Explorer","other":false},{"id":"4","label":"Edge","other":false},{"id":"5","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"24":{"type":"tu","label":"Environment","description":"Please specify the URL where the error appear","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"pg","label":"Steps to reproduce","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Summary","description":"Example: Automatic renewal fails ","validation":{"rq":true},"jiraField":"summary","questionKey":""},"25":{"type":"ts","label":"Version","description":"The version number showed in the lower corner of the website","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Current behavior","description":"Example: I do not get a new monthly license under Licenses at https://stagewebshop1.parkpay.dk/home","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"pg","label":"Expected behavior","description":"Example: I should get a new monthly subscription under Licenses at https://stagewebshop1.parkpay.dk/home","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"cd","label":"Environment","description":"Choose environment","validation":{"rq":false},"jiraField":"customfield_10085","questionKey":""}}},"uuid":"77ad9a89-f45b-4caa-bcf4-8fe8b8f171d7"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-07-05T11:15:20.090542Z","publish":{"jira":{"newIssueRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[47],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug Report Template ParkPay/ParkAdmin","submit":{"lock":false,"pdf":true},"language":"en-US","templateFormUuid":"77ad9a89-f45b-4caa-bcf4-8fe8b8f171d7"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"This form is used to ensure that we accurately capture and describe a software bug that is identified in a support request."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":20},"localId":"b37dfbc5-cbe6-4def-bb0d-d7655e7dc1ce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"3ab72513-dbc4-4bd8-8f6d-6700847d9c9a"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"Example:","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"1. Go to ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":"https://stagewebshop1.parkpay.dk/locations","marks":[{"type":"link","attrs":{"href":"https://stagewebshop1.parkpay.dk/locations"}},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"2. Choose flyplassvegen 22 in the drop down","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"3. Buy a monthly subscription and remember to toggle automatic renewal on the card","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"4. Wait a month ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"711afc97-2752-4256-8a0f-7773ffcb8a83"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"d5d0356a-d6ce-43b1-9c91-386a363df86b"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":6},"content":[{"type":"text","text":"Critical -- The defect is blocking core functionality (requires HOTFIX in PROD)","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"High -- The defect is critical to the product and must be resolved as soon as possible (shipped with next release)","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"Medium -- The error doesn't require urgent resolution and can be fixed during the usual course of activities","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"text","text":"Low -- The bug isn't serious, so it can be resolved after the critical, high and medium defects are fixed or not fixed at all ","marks":[{"type":"subsup","attrs":{"type":"sub"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"5e58bba5-5bb0-4853-aacf-57df55f29760"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"6e89bad7-2021-4e27-9829-5157e61667aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"543e6709-4a2e-4e6d-a481-c6d3db53adfd"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please attach a screenshot of the error with URL and date/time, using the attachment above."}]}]}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"cs","label":"Browser","description":"In which browser(s) are you experiencing the problem","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Internet Explorer","other":false},{"id":"4","label":"Edge","other":false},{"id":"5","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"24":{"type":"tu","label":"Environment","description":"Please specify the URL where the error appear","validation":{"rq":false},"choices":[],"questionKey":""},"21":{"type":"pg","label":"Steps to reproduce","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Summary","description":"Example: Automatic renewal fails ","validation":{"rq":true},"jiraField":"summary","questionKey":""},"25":{"type":"ts","label":"Version","description":"The version number showed in the lower corner of the website","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Current behavior","description":"Example: I do not get a new monthly license under Licenses at https://stagewebshop1.parkpay.dk/home","validation":{"rq":false},"choices":[],"questionKey":""},"20":{"type":"pg","label":"Expected behavior","description":"Example: I should get a new monthly subscription under Licenses at https://stagewebshop1.parkpay.dk/home","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"cd","label":"Environment","description":"Choose environment","validation":{"rq":false},"jiraField":"customfield_10085","questionKey":""}}},"uuid":"77ad9a89-f45b-4caa-bcf4-8fe8b8f171d7"},"linkedJiraFields":["summary","customfield_10085","priority"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fcustomer.portal.logospayments.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjNTYwMjkxNzFhMzdlMTY1NGNhYjljZWJiNWE1YTZhZTU3NzBhZDdmNjlmZjQ2ZmZlYjgxOTBlYjRiZDRiNDMzIiwiaXNzIjoiNjliZWE4YWEtNDBhMC0zMTA3LWJkNjUtZjVkMWE2NWRlNjBmIiwiY29udGV4dCI6e30sImV4cCI6MTc1MjMzOTQ0MSwiaWF0IjoxNzUyMzM4NTQxfQ.MAZByKaBOhPY79243l8KbeNw_uv8GcCHAFoglEaE8Wg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY5YmVhOGFhLTQwYTAtMzEwNy1iZDY1LWY1ZDFhNjVkZTYwZiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2xvZ29zcGF5bWVudHNvbHV0aW9ucy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jdXN0b21lci5wb3J0YWwubG9nb3NwYXltZW50cy5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRTTyIsImlkIjoiMTAxNDYifX19LCJleHAiOjE3NTIzMzk0NDEsImlhdCI6MTc1MjMzODU0MX0.D8AwYdcIkvAvJ78rQWzb-_YxkBOj27sRNUCVSxfF9Mc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://logospaymentsolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.portal.logospayments.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TSO\\\",\\\"id\\\":\\\"10146\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TSO\\\",\\\"project.id\\\":\\\"10146\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"47\\\"}\",\n \"timeZone\":\"Europe/Copenhagen\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://customer.portal.logospayments.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"},{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://fbc.apps.appsvio.com/banner-view?message_key=requestForm&request_type_id=47&issueId=&xdm_e=https%3A%2F%2Fcustomer.portal.logospayments.com&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ZTg4YTZiYzUxMTk5ZTRmODMxN2U4MTRkZjczYTE5YTZiODYyN2MxZWQ5MTFlYjc5OTgzNmVmYTE0OTE2MDZhIiwiaXNzIjoiNjliZWE4YWEtNDBhMC0zMTA3LWJkNjUtZjVkMWE2NWRlNjBmIiwiY29udGV4dCI6e30sImV4cCI6MTc1MjMzOTQ0MSwiaWF0IjoxNzUyMzM4NTQxfQ.ZfdY-AWT5zXiTFiynZKEQ-errIoxPQ3xevxEdnAfDSU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY5YmVhOGFhLTQwYTAtMzEwNy1iZDY1LWY1ZDFhNjVkZTYwZiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvbG9nb3NwYXltZW50c29sdXRpb25zLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2N1c3RvbWVyLnBvcnRhbC5sb2dvc3BheW1lbnRzLmNvbSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVFNPIiwiaWQiOiIxMDE0NiJ9fX0sImV4cCI6MTc1MjMzOTQ0MSwiaWF0IjoxNzUyMzM4NTQxfQ.UAr1RmJh7374AT_V-Ki4-kczH-gTk8dG0YRIGdLoymc\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://logospaymentsolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://customer.portal.logospayments.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TSO\\\",\\\"id\\\":\\\"10146\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TSO\\\",\\\"project.id\\\":\\\"10146\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"47\\\"}\",\n \"timeZone\":\"Europe/Copenhagen\",\n \"origin\":\"https://fbc.apps.appsvio.com\",\n \"hostOrigin\":\"https://customer.portal.logospayments.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}